Here you will find answers to the 10 questions we are most frequently asked. If you still have questions, click here or simply contact us. We are happy to help!
A wallPen starts at €44,000 plus VAT* – including ink starter kit.
But the truly exciting question for entrepreneurs is: How much can you earn with the wallPen?
With our intuitive earnings calculator, you can instantly discover your revenue and profit potential at a glance.
Explore your earning opportunities on our wallPen pricing and earnings page.
In addition, you benefit from our comprehensive all-in-one package: top-class technical support, hands-on training, personal consultation, and strong marketing assistance. This ensures you have the perfect start into the world of wall printing!
Feel free to get in touch with us – we’re happy to answer any questions you may have.
* Non-binding net base price, which may vary depending on the region.
Yes, absolutely. You're very welcome to visit our development and production facilities here in Wissen (located between Cologne and Frankfurt).
Just ask us to schedule an appointment!
Print Height:
With the optional vertical axis extension set, the wallPen is extremely flexible, as it can be extended in 5 cm (2″) increments. The minimum setup height is 1.7 meters (5 ft 7″), and the maximum is 4 meters (13 ft).
Print Width:
Unlimited.
Due to the limitations of inkjet technology, there are margins in corners near adjacent walls, the floor, and the ceiling. These are approximately:
Left: 6 cm (2.3″)
Right: 10 cm (3.9″)
Top: 25 cm (9.8″)
Bottom: 25 cm (9.8″)
You can print virtually any graphic, sketch, image, logo, or text!
This means AI, EPS, TIF, PNG, JPG, and BMP files are generally no problem. After editing your designs in a graphics program such as Photoshop, GIMP, or Affinity Photo, you can easily prepare them for printing using the wallPen app on Windows, macOS, iOS, or Android devices.
Even very small text and colorful logos next to or on doors and in hallways are possible. The device is also an ideal signage solution for businesses, schools, hospitals, hotels, museums, and many other institutions.
You can even print from paper originals! Using a simple flatbed scanner, we’ve already achieved fantastic results by scanning at high resolution. Processing and printing old templates, maps, drawings, postcards, sketches, photos, or paintings works perfectly, and the results are truly impressive. With just a few clicks, paper originals can be transformed into large-scale wall art!
You drive to the customer in your car and carry the six handy transport bags of the wallPen to the place where you want to print. There you assemble the components within just 5 minutes, align the wallPen to the wall, load the image to be printed and start the printing process.
How it sets up with a single tool, how it travels and what it can print — see our wallPen wall printer overview.
Yes.
An integrated floor-leveling system compensates for uneven floors. Laser sensors detect wall irregularities of up to 10 cm (3.9″) in real time, and the printhead dynamically adjusts to the wall's surface during operation.
We use a highly durable, plastic-like UV ink that cures instantly under the integrated UV curing lamps and can be used on almost any surface. This allows for printing on plaster, wallpaper, wood, brick, latex paint, stone, clinker, plastic, metal, glass, most types of tiles, and many other materials — often without any issues.
Even natural stone, clinker, or textured plaster can generally be printed without problems, up to a surface contour depth of approximately 10 mm.
The wallPen’s printing speed ranges between approximately 0.8 and 10 m² per hour, depending on the selected quality and resolution.
In practice, a speed of around 2 to 3 m² per hour provides an ideal balance between time and print quality for most applications.
Of course! On glass, prints can be removed using a ceramic cooktop scraper or a razor blade. Otherwise, a print can simply be painted over in two or three coats at any time.
Only on wood, sanding is required — and for materials like metal or concrete, removal typically involves sandblasting, cork blasting, dry ice blasting, or glass bead blasting.
Firstly, of course: You ask, we answer!
Simply use our contact form, e-mail us at info@wallpen.com or call us at +49 2742 966800. We look forward to talking to you!
As soon as you have decided to order your wallPen, we will send you an order confirmation with a down payment invoice. The production of your wallPen will start here in Germany after a down payment of 50% of the purchase price. The remaining 50% is then due immediately before delivery.
We accept payments via (international) bank transfer and also accept a letter of credit from your bank.
Before shipping, we will issue the final invoice for the remaining balance. The wallPen will be shipped or personally handed over to you immediately after full payment has been received.
We’ll be happy to provide you with a specific delivery time — typically, it ranges between 2 and 6 weeks. Feel free to contact us for a non-binding consultation.
wallPen is delivered “ex works” by default, but we also offer optional air freight shipping. Costs depend on the destination country and region. We primarily work with DHL Express and will be happy to provide you with a tailored quote.
Express shipping within Europe typically ranges between €300 and €600. International air freight usually costs between €900 and €1,800, plus an additional €180 for shipping and packaging.
Most customers from Germany and neighboring EU countries simply take their wallPen home by car after completing the training at our facility.
Of course! We ship worldwide by air freight within a few days.
The customer shall bear the taxes, customs duties, fees and charges applicable in his country.
Cheaper wall printers exist, some for a fraction of the price. But the purchase price is only part of the equation. If you want to offer wall printing professionally, clarify these questions before you buy:
With the wallPen you get these answers from a single source: development and production in Germany, training at our factory, support and spare parts directly from the manufacturer. Print shops also invest in high-quality machines although cheaper ones exist, because downtime and follow-up costs end up costing more than the price difference.
None. Another manufacturer uses the name “wallPen” for its machines. We have no connection with this company. “wallPen” is our protected trademark, and it is being used without our consent.
The original wallPen is developed and built exclusively by wallPen GmbH in Wissen, Germany, and sold only by us and our authorized partners. If you are unsure whether an offer is genuine, just ask us.
That depends on your country and region. Many countries support investments in new technologies, but the type and amount of funding vary widely. Ask your regional economic development agency or your bank. We are happy to support you with the documents you need.
The wallPen operates on standard household AC voltage between 100 and 250V. Power consumption during operation is approximately 200 watts — less than a typical hair dryer. In idle mode, it consumes less than 40 watts.
No, the wallPen is designed as it is: a proven and flexible solution for perfect printing on vertical surfaces.
However, we do offer a range of options to meet specific project requirements. This makes our solution even more future-proof for users and easily expandable at any time.
Yes, a very detailed English manual (200+ pages) is provided with the machine, in PDF format.
Yes, it is motor-driven and integrated into the front axis to allow printing on curved surfaces as well.
The wallPen E2 operates on a 32-bit ARM multiprocessor system with a custom-developed UNIX-based operating system.
The total weight of the base unit is 89 kg, distributed across 6 portable bags. The heaviest bag weighs around 22 kg and can be easily carried and stored.
Vertical printing is carried out using four or five separate Drop-on-Demand (DoD) inkjet printheads with CMYK(W) colors (Cyan, Magenta, Yellow, Black, and optional White).
The device moves automatically along vertical surfaces on a guided, patented wheeled platform, controlled by laser sensors. Rails are not strictly required but are recommended to compensate for uneven floors.
The wallPen supports print resolutions from 300 to 1,200 DPI.
Most images are rasterized and printed at 600 x 720 DPI. When comparing machines, look at the resolution actually achieved on the wall. A true 600 DPI is perfectly sufficient for wall prints, especially since they are mostly large motifs viewed from a certain distance.
Specially formulated, plastic-like, low-odor wallPen UV ink made in Europe. The ink is supplied in 200 ml bottles, and refilling can be done at any time — quickly and easily, even during a print pause.
UV ink has a shelf life of at least 9 to 12 months from the date of delivery.
Since the ink can be refilled quickly and cleanly at any time, there is virtually no limit to the amount of ink you can use per design.
As for the cost, ink expenses typically range between €2 and €5 per square meter based on experience. The device comes with an Ink Starter Kit.
If needed, ink can be refilled cleanly and without drips via a connection on the back of the printhead housing. Unlike most other inkjet systems, this method results in minimal ink waste!
We strongly recommend using only wallPen ink. Using third-party ink will void all warranties.
We guarantee excellent color stability for our ink indoors for up to 12 years, depending on the surface, location, and mechanical stress. Outdoors, it generally has a UV resistance of around 2 years, depending on the substrate and weather conditions. This resistance can be significantly extended with a transparent UV protective coating, often to over 5 years.
Our ink is dry immediately after printing, highly adhesive, and scratch-resistant.
The printer is operated via the wallPen App. This proprietary, in-house developed software supports common image file formats (.jpg, .png, .tif, .psd, .psb) and is included with the system.
By installing the software on your devices, you can explore many of the wallPen’s functions and operations in simulation mode — even before using the actual machine.
The device can be operated safely and conveniently using any Wi-Fi-enabled device — for example, via the included Android tablet.
Depending on the motif, consumption is only approx. 5–10 ml per m². This corresponds to a sensationally low cost of only €2–5 per m²!
The purchase price includes an Ink Starter Kit, so you can start printing right away.
With the wallPen, you can create large-format prints up to 4 meters high—and there are no limits to your creativity when it comes to width. This opens up a wide range of business opportunities, from customized interior design to impressive facade prints.
You can print directly onto almost any vertical surface, whether smooth or textured – e.g., wallpaper, wood, metal, glass, stone, or concrete. The high-resolution, scratch-resistant, and water-resistant prints are ideal for both indoor and outdoor use.
This allows you to expand your service portfolio with an innovative service that will inspire new customer groups and create additional sales potential.
If you have questions or encounter issues with your wallPen, please contact your local wallPen partner or reach out directly to wallPen Germany.
Many technical questions are already answered in the manual and the FAQ section of our Helpdesk at service.wallpen.com.
As a wallPen customer, you receive full access to this resource free of charge.
During the entire warranty period, telephone support, remote maintenance and software updates are free of charge – so you are fully covered if you have questions or problems.
Yes. You receive a 5-year warranty on your wallPen. What it covers is set out in our warranty terms. During the warranty period, telephone support, remote maintenance and software updates are free of charge. Your rights in respect of defects under our General Terms and Conditions remain unaffected.
The countries and regulations are too diverse to offer a general insurance policy. It's best to check with your local insurance provider to see if they can offer coverage for your wallPen — for example, against theft, liability, vandalism, or even negligence.
For customers in Germany, we’re happy to provide contact details for suitable insurance partners upon request.
Their service life depends mainly on handling, maintenance and care. With proper care, a print head can last for years.
If one fails, it is not the end of the world: it can be replaced individually, because we do not use combination heads as found in some other machines. Each colour has its own print head.
You can order any spare part or accessory either from your local wallPen partner or directly from us. Most spare parts are shipped from stock. Accessories (such as custom axis extensions) may take up to 30 business days for delivery.
Do you have any further questions?
Contact us now